viking river cruises cancelled 2022

They just decided to keep our hard earning money. Having trip insurance may pay you in full depending on your coverage. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. Improve earnings, maximize rewards and track progress toward dream trips. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. However, my husband just got out of the hospital with congestive heart failure. Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. . Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. BBB Business Profiles are subject to change at any time. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. That' our policy,. On the next British Airways flight from London to Philadelphia, The Passengers from across the country say they've. You will be cruising, you will be enjoying," he said. This post contains references to products from one or more of our advertisers. Norwegian Cruise Line | Travel Requirements & Safety Protocols. I used my airline mile and hotel points to travel well and cheap. Posted May 4, 2021. The other typical plan is to put the passengers on buses to get around the affected areas. I even requested they review the phone call and they refused. However, as everyone knows, predicting the weather is not an exact science. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. Do your homework and always make informed decisions. RHINE GETAWAY. Obviously a 2 week notice was impossible in our situation. I'm with Robin (see below). It turns out that during the second half of the cruise, we were in a heat wave, experiencing very hot temperatures. In Europe, we dont cruise in January, February and into early March because its too cold, he explained. If you want to cancel a cruise right now in October because of low water, I will tell you, Sorry, we dont know if theres low water in October, said Schreiner. On 12/20/20 Viking cancelled this cruise. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. The trip was for September 2020 but was cancelled due to the pandemic. Learn more. We are not asking for a refund for the vouchers but to simply have them reissued to be used toward another cruise. Other viking customers from ******* on the same cruise were also booked the same flight. Europe is experiencing unprecedented drought and heat conditions. Not every river cruise line takes the same stance. At Viking, your experience means the world to us. Thats because the weight of the cargo such vessels carry affects their draft (the distance between the ships bottom and the water line). ************************************* Cruises that was set to sail in April 2020. It's been three years now that Viking has held my family's money hostage because we don't wish to take the jab. 23. Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints TPG values it at $1,600. Heres what you need to know. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. The cruise line offered her future cruise vouchers worth 125 percent of her fare. Viking Cruises. Schreiner says that the last time Europe experienced extremely low water levels, in 2018, the economic impact was around 5.4 million euros ($5.4 million). A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Another point that travelers should understand is that when the news reports low water levels, its not that an entire river has dried up and is impassable. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. The whole point of purchasing trip insurance, especially in this time of Covid, was to protect ourselves in the event of a last minute emergency. Does anyone know if Trip Mate customers have or are considering a class action suit against the company for fraud? The departure flight from ******* was delayed due to the storm. The US gov has basically declared the "plandemic" over and all other mandates have been drop but Viking still won't change their policy. Scenic. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). My experience with Viking River Cruises is that if they cancel, they will either refund your money or . Our trip was canceled and a voucher was issued. A place on the excursion I tried to book. Why? We were told that since we used vouchers we were not eligible for a refund per policy. "But its clear that river cruising is not going away anytime soon.". Learn to how to find the cheapest awards. A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. service we should have received at least a partial refund . I was sailing aboard the Avalon Vista two months ago on a cruise from Amsterdam to Basel, Switzerland along the Rhine River. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Bookings with more than 30 persons Conference bookings made by Customers Service and Sales Department Bookings paid by invoice by companies Companies with annual agreements Bookings with more than 5 hotel rooms The specific conditions that apply to your booking can be found in your . Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. View all of our Luxury Cruise sailings and offers. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. took the call and told us that schedule wouldn't be available most likely till January 2023. Not for the voucher amount. Plus, your own feed of TPG content. I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). I have always liked Viking cruises and have been on 13, counting the one I am currently on. Viking Cruises cancelled all 2022 departures on its Kiev (Kyiv, Ukraine), Black Sea & Bucharest itinerary in response to Russia's conflict with Ukraine. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. It was not a condition of completing this trip. There are critical points, like the one on the Rhine River, right in the Rhine Gorge, Schreiner explained. It was too windy and not safe so decided not to try to use their tender. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This happened 52 days before sailing. We feel we should get the $3,494 dollars refunded to us. Disappointed with Viking Cruises cancellation policy. #VikingVictims. As a consequence all water amenities, main pool, infinity pool, jacuzzi and spa were closed for the whole of the cruise! Passengers wait to board the luxury cruise ship Viking Mississippi, berthed at Lambert's Landing in St. Paul, on Saturday, Sept. 17, 2022. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. We booked a January 2021 cruise. This 'placeholder booking' means nothing he assured us. Only in very rare circumstances are the sailings canceled outright. **** said he would monitor the schedule and will alert us the very day it comes out. Editorial Disclosure: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. Because there was no time for a further delay, we paid the tickets to the airline. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. 2023-2025 OCEAN CRUISE AND AIR SAVINGS: Offer applies to bookings made from March 1-31, 2023. Yazmin Hope and Libby Gallagher On top of that, they are asking for me to pay additional same $ 9,000. amount for me to go on this journey alone! Our longtime Cruise Specialists Voyage Host, Tom Mullen, shares his thoughts from the last few days of the voyage, which took place January 5 to February 6, 2022. We had not received any response from Viking about 10 days. Norse Atlantic Airways to Launch NY-Rome Flights. 2022. Most all other cruise lines have dropped this mandate. If water levels are low, cargo ships cannot carry their normal loads of freight. When I called to cancel they said we did not purchase the insurance. Thank you. This will surely increase the credibility of your complaint. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Global warming is indeed having an effect on European rivers. The cruise line said it was evaluating 2022 itineraries that visit Russia with the view to modifying them where necessary. Desired outcome: Like most cruise lines, Viking canceled all of its sailings during the pandemic. Heres what you need to know about water levels on Europe rivers and what to expect if youre booked on a river cruise or considering booking one. On 10/14, we filed a claim with Trip Mate. Another factor that should be considered is trip insurance. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. We could not wash, shower, not wash our hands and NOT able to flush toilets! , I am out the $3500 no matter what) and a friend who will take my place must pay her full share of the room as well! The Rhine River in general is not that deep. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. The only problem was it WAS VERY NOISY, couldnt get a full night sleep due the engine and the bed shaking.We will go back to the other suites.The staff was great! With this terrible But due to a serious health issue we along with our Drs said that it was not feasible for us to go. The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. At the time we did we also asked that trip insurance be added. Submit a complaint and get your issue resolved. Should your cruise be canceled, the cruise line will also offer compensation. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. SPRING SALE Special Fares Reduced Airfare Dates: Availability: We used our voucher prior to the expiration of the voucher, to book a cruise for March of 2023. Mind you, my cruise cost over $27,000. On April 7, Virgin Voyages updated its advisory that all regular Scarlet Lady cruises are canceled through September 17, 2021. The Rhine River is the main artery for German and Swiss transportation and also French, said Schreiner. This made it impossible to catch the next flight from ***** to buenos Aries. The high annual fee is only worth it if youre taking full advantage of the cards benefits. We have spent $25,000.00 including air far which we are also going to lose if not used by 12/31/2023. We have had to cancel our river cruise because of their ludicrous covid policy. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. Subscribe to Apple News. Ships might be able to pass through a tricky spot, like Kaub, today but not tomorrow, or cant this week but can next week. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. By. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 1. Viking Plans A Robust 2021 2022 Cruise Season Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. All I want if a refund for our primary payment so we can sail on a ship that does not require the vaccine since we can not get it. My husband surprised me with the explorer suite,the room was beautiful,the balcony was amazing. There are no uniform river flows and water levels are unpredictable. Any time theres a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of Europe. The current welcome offer on this card is quite lucrative. Viking Ocean and River is currently operating all upcoming scheduled itineraries. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The river cruise lines will tell you that low water levels are rare, and that few sailings are altered due to water levels but the truth is the risk is always present. If you happen to be in the same position there is a group forming to file a class action law suit against Viking. We also ensure all reviews are published without moderation. However, the most important part of any cruise, for me is the excursion choice. Refund on premium air payments that we did not receive in premiumservice. The 5 most desirable cabin locations on any cruise ship, A beginners guide to picking a cruise line, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, The ultimate guide to what to pack for a cruise, Do Not Sell or Share My Personal Information. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Submitting a response indicates a willingness to work with customers to make things right. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. Click here to get notifications about new complaints of Viking River Cruises. We booked a river cruise from Istanbul to Venice. About 20 poeple's bag on the flight didn't make it. He was assertive and very confident, pushy and eager to make the booking. We were informed by the booking person at Viking that we could change the date as necessary for as long of period of time, even years down the road. That is all it took, I was hooked. Then they said (under the Risk Free Guarantee) we could have a voucher, but it would be a combined voucher which could only be used for one future trip. You could tear down the house and build a dam there, but that is not what is going to happen.. the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . Thank you. We rebooked for 2022 on 11/30/2020. We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. It's a human right to have access to fresh water and clean sanitation. We are unable to meet VRC health requirements to participate in one of their cruises. I thought that Viking was reputable, so I put too much faith in them. Withholding of monies and shore excursion booking system failure. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. This also had the water turned off and was unable to flush. Please view our privacy policy for details about the information we share with our partners. We are told now that change is not possible at all because vouchers have expired. The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . Desired outcome: Expires March 31, 2023. Unfortunately, there are still cruises being cancelled in 2022 due to Covid-19 and the uncertainty surrounding it. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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